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Terms and conditions

Conditions and Services.

Welcome to our website www.pinkogoldisland.com.

Access and use of www.pinkogoldisland.com are activities regulated by these terms of use ("General Terms of Use"). Access to and use of this website presupposes the reading, knowledge and acceptance of these General Conditions of Use as well as the Privacy section and their obligation.

This website is managed and maintained by Gold Island S.R.L. is registered in the Business Register of Potenza, C.F. and lot I.V.A. 01664660766. The headquarters of Gold Island S.R.L. is in Italy, in Via O. Flacco, 1 85100 Potenza. If the services within the website are implemented by Gold Island S.R.L. it will be understood that the General Conditions of Use will govern relations between the user and the latter company.

We remind you that the services you can access through the website, as well as any new use of the same with respect to their current use, such as the launch of new services by Gold Island SRL, will be subject to the General Conditions of Use . The user acknowledges that Gold Island S.R.L assumes no responsibility for the availability and use of the services.

Remember that you can always contact Gold Island S.R.L (www.pinkogoldisland.com) by e-mail through the Contact section (info@pinkogoldisland.com)

For any other legal information, consult the Privacy sections of pinkogoldisland.com.

Gold Island S.R.L may modify or simply update, in its sole discretion, in whole or in part, these General Terms and Conditions of Use and the documents referred to therein. Changes and updates to the General Conditions of Use will be binding as soon as they are published on the website in this section.

Therefore, you are requested to regularly access this section to verify the publication of the most recent and updated General Conditions of Use of www.pinkogoldisland.com.

We inform you that the General Conditions of Use are subject to the rules contained in the Legislative Decree 6 September 2005, n. 206 ("Consumer Code") art. 66-bis and in particular, with the provisions of Section II of the Consumer Code concerning distance contracts. It is understood that any reference contained in the website www.pinkogoldisland.com to clothing products or other products does not constitute an offer to sell and that the images relating to the products, as well as the ways in which they are presented within the site www.pinkogoldisland.com, have merely illustrative purposes of the activities of Gold Island SRL

If you do not agree, in whole or in part, with the General Terms and Conditions of Use of www.pinkogoldisland.com, please do not use our website.

General conditions of Sale

The offer and sale of products on our website ("pinkogoldisland.com") are governed by these General Sales Conditions. Products purchased on pinkogoldisland.com are sold directly by Gold Island S.R.L, with registered office in Italy, Via O. Flacco, 1 85100 Potenza, Iscr. Reg. Imp., C.F. and VAT number no. 01664660766. You can request any information to Pinko Gold Island through our assistance services: contact Customer Service by email info@pinkogoldisland.com. If you need further information go to the Customer Service area. You can find information about orders and shipments, refunds and return of products purchased on pinkogoldisland.com. For any other legal information, consult the sections: General Conditions of Use, Privacy and Withdrawal.

Gold Island S.R.L (pinkogoldisland.com) adheres to the ethical code of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel

1. Our trade policy

1.1 The Seller offers for sale, on pinkogoldisland.com, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".

1.2 When we speak of "consumer" we refer to any natural person who acts on pinkogoldisland.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from entering into commercial transactions through pinkogoldisland.com.

1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case from orders that do not comply with its commercial policy.

1.4 These General Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on pinkogoldisland.com between users of pinkogoldisland.com and the Seller.

1.5 The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller that are present on pinkogoldisland.com through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of transactions of electronic commerce between pinkogoldisland.com users and third parties.

1.6 pinkogoldisland.com reserves the right to refuse orders generated on its website, if it deems that there are no contractual bases appropriate to the seller's policies.

1.7 pinkogoldisland.com reserves the right to delete or block users if they deem them unsuitable for contractual sales policies

2. How to conclude the contract with Pinko Gold Island

2.1 To conclude the purchase contract for one or more products on pinkogoldisland.com, you must complete the electronic order form and send it to the Seller, electronically, following the relative instructions. The sales contract is stored in our archive.

2.2 After concluding the purchase contract for one or more products, by submitting the order form, you will be sent a summary email of the transaction containing a reference to the General Terms and Conditions of Sale - Policy - and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the payment methods that you can use to purchase each product, the delivery methods for the products purchased, the procedures for handling complaints by part of the professional, of shipping and delivery costs; as well as the references and the geographic and e-mail address of the Seller and the date by which the Seller undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal and the methods and times for returning the products purchased (AFTER SALES SERVICES). You will also be given an indication of the circumstances in which you will lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, remembering the existence of the legal guarantee of conformity of the products, you will be provided with contact details of our after-sales service.

2.3 In the order form, displayed immediately before the conclusion of the purchase contract, we will provide you with summary information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs ( including any additional costs incurred by you for having chosen a different and / or faster shipping type and delivery than the standard one). The contract is concluded when the Seller receives, via computer, your order form, after verifying the correctness of the data relating to your order. The sales contract is stored in our archive.

2.4 Product availability

Product availability refers to actual availability at the time the buyer places the order. This availability must however be considered purely indicative because, due to the simultaneous presence of the products on other online sales channels and in the physical store, they could be sold to other customers before the order is confirmed.

Even after sending the order confirmation e-mail, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the buyer will be immediately informed by e-mail.

If the buyer requests the cancellation of the order, resolving the contract, pinkogoldisland.com will reimburse the amount paid within 14 days starting from the moment in which pinkogoldisland.com was aware of the decision of the buyer to terminate the contract.

Orders will be processed during the following hours: from Monday to Friday, in the following time slot: 9:00 -18: 00.

2.5 Billing

The invoice can only be requested at the same time as the order confirmation by filling in the dedicated forms.

The billing request cannot be accepted after the order confirmation or in the following days.

2.6 Safeguard clause

In the event that one of the clauses of these General Terms and Conditions of Sale were void for any reason whatsoever, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

2.7 Contacts

Any request for information can be sent by e-mail to the following e-mail address info@pinkogoldisland.com, by phone to the number +39 097121645 or by filling in the CONTACTS form on the site.

The number is available from Monday to Friday at 09:00 - 13:00 / 14:00 - 18:00.

2.8 Applicable law and competent court

These General Terms and Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the purchaser. Consequently the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any inherent and / or consequent disputes to the same must be resolved exclusively by the Italian jurisdictional authority. In the event of a dispute, the competent court is without exception assigned to the Court of residence (or domicile) of the Consumer pursuant to Article 66-bis of Legislative Decree 206/2005

 "We inform the European resident Consumer that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve any dispute relating to the sale of goods in a non-judicial way and services entered into on the network and / or deriving from the same (in accordance with European Union Regulation No. 524/2013)

Consequently if you are a consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract stipulated on www.pinkogoldisland.com

The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT

3. Guarantees and indication of product prices

3.1 On www.pinkogoldisland.com only original and top quality products are on sale. These products are purchased directly by the Seller from manufacturers and / or distributors authorized to sell the brands, carefully selected for their rigorous quality controls.

3.2 The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

3.3 The essential characteristics of the products are presented on www.pinkogoldisland.com on each product page. The images and colors of the products sold on www.pinkogoldisland.com may however not correspond to the real ones due to the Internet browser and monitor used.

3.4 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

3.5 Purchase requests from countries not included among those displayed in the SHIPMENTS section cannot be accepted by the Seller.

3.6 All products are supplied with an identification tag attached to the product, in some cases, even with a disposable seal. We ask you not to remove the tag and its seal from the purchased products, of which they are an integral part. The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return or not to reimburse in full the sums paid for the purchase, for those products that do not have the relative tag and / or single-use seal, or that have been altered in their essential and qualitative characteristics or have been damaged, according to what is better clarified in the Withdrawal section.

3.7 The products sold on www.pinkogoldisland.com are protected by the legal guarantee of conformity of the products pursuant to art. 128 ss. Consumer Code.

4. Payments

4.1 To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated on the order form. In no case will you be charged more than those actually incurred by the Seller, in relation to the payment instrument you have chosen.

4.2 In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, through encrypted protocol, to PayPal or to others, who provide the relative services electronic payment at a distance, without third parties having access to them in any way. Furthermore, such information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any return of the products, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report the fraud commission on pinkogoldisland.com to the police. The price for the purchase of products and the shipping and delivery costs, as indicated on the order form, will be charged to your current account at the time of shipment of the products purchased.

5. Coupon

5.1 COUPON are customized codes that allow you to take advantage of a discount on purchases made on www.pinkogoldisland.com.

5.2 The INSERT COUPON box is displayed on the first page of the purchase process: once you have entered the items in the SHOPPING BAG, enter your code in the USE A COUPON CODE box and click on APPLY.

5.3 Limitations on the use of the COUPON

A). The COUPON by value cannot in any way be converted into money;

B). It will not be possible to use more COUPON in the same order;

C). The discount code may not be valid for all products.

5.4 If for some reason you are not satisfied with your order, you can return the article on which you applied the COUPON following the standard return procedure available in the Withdrawal section. Once your return has been accepted, you can arrange with our Customer Service to receive a new COUPON by sending a request to info@pinkogoldisland.com.

6. Right of Withdrawal

6.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on www.pinkogoldisland.com. In some specific cases, duly reported in the Withdrawal section, it will be possible to change the chosen product with another.

6.2 To withdraw from the contract you can use the Return Form (in accordance with the standard form pursuant to Article 49, paragraph 4 of the Consumer Code) to be filled in and transmitted directly online through the site www.pinkogoldisland.com, or to draw up and send the Seller another explicit statement of your decision to withdraw from the contract. If you choose to use the Return Form to be transmitted directly online through the www.pinkogoldisland.com site, the Seller will send you a confirmation e-mail confirming receipt of the Withdrawal request. If, on the other hand, you choose to send another Declaration of Withdrawal, the burden of proving the correct and timely exercise of the Right of Withdrawal will weigh on you.

6.3 All detailed information on the methods and effects of the Withdrawal, as well as the methods of reimbursement, are contained in the Withdrawal section.

7. Privacy and Security

7.1 You will be able to obtain information on how we process your personal data by accessing the Privacy section.

7.2 Please also read, if you have not already done so, our General Terms and Conditions of Use because they contain important information on how we treat the personal data of our users and the security systems adopted.

7.3 For any other information on our Privacy Policy you can send requests to the following email address: info@pinkogoldisland.com or to the address of our registered office Via O. Flacco, 1 85100 Potenza, Italy.

7.4 Access and use of www.pinkogoldisland.com, including the display of web pages, communication with Pinko Gold Island, the possibility of downloading product information and the purchase thereof on the website, are activities conducted by the our users exclusively for personal uses unrelated to any commercial, entrepreneurial and professional activity.

7.5 Remember that you will be the one and only responsible for the use of www.pinkogoldisland.com and its contents. In fact, Pinko Gold Island cannot be held responsible for the non-compliant use of the website and its contents by each of its users, without prejudice to the responsibility of Pinko Gold Island for willful misconduct and gross negligence.

In particular, you will be the one and only person responsible for the communication of incorrect and false information and data relating to third parties, without the latter having given their consent, and in consideration of incorrect use of the same.

7.6 Finally, since each material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, all responsibility for any damage to computer systems or loss of data resulting from unloading falls on the user and will not be able to be attributed to Pinko Gold Island. Pinko Gold Island disclaims any responsibility for any damage resulting from inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, to the providers or to links telephone and / or telematic, to unauthorized access, alteration of data, failure and / or faulty operation of the user's electronic equipment.

The user is responsible for the safekeeping and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequences or prejudice that may be caused by Pinko Gold Island or by third parties following the incorrect use, loss or theft of such information.

7.7 Pinko Gold Island has adopted adequate technical and organizational measures to safeguard the security of its services on www.pinkogoldisland.com, the integrity of data relating to traffic and electronic communications with respect to forms of use or cognition not permitted as well as to avoid risks of dispersion, destruction and loss of data and of confidential and non-confidential information relating to its users, present on www.pinkogoldisland.com, or of unauthorized access, or non-compliance with the law, data and information same.

8. Intellectual property rights

8.1 The contents of www.pinkogoldisland.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on www.pinkogoldisland.com, including menus, web pages, graphics, colors, patterns, tools, fonts and website design, diagrams, layouts, the methods, processes, functions and software that are part of pinkogoldisland.com, are protected by copyright and by any other intellectual property right of Pinko Gold Island and other rights holders. The reproduction, in whole or in part, in any form, of pinkogoldisland.com of its contents is prohibited, without the express written consent of Pinko Gold Island.

8.2 Pinko Gold Island has the exclusive right to authorize or prohibit direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of www.pinkogoldisland.com and its contents. With regard to the use of www.pinkogoldisland.com, you are only authorized to view the website and its contents. You are also authorized to perform all those other temporary acts of reproduction, without their own economic importance, which are considered transitory or ancillary, an integral and essential part of the visualization of www.pinkogoldisland.com and its contents and all other operations of navigation on the website that are performed only for a legitimate use of www.pinkogoldisland.com and its contents. You are not authorized to perform any reproduction, on any support, in whole or in part of www.pinkogoldisland.com and its contents. Any reproduction must be authorized from time to time by Pinko Gold Island, if necessary, by the authors of the individual works contained on the website.

Such reproduction operations must in any case be performed for lawful purposes and in compliance with the copyright and other intellectual property rights of Pinko Gold Island and the authors of the individual works contained in the website. The authors of individual works published on pinkogoldisland.com have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act of damage to the works, whether it be of prejudice to their honor or reputation.

9. Trademarks and domain names

9.1 All other distinctive signs that distinguish the products sold on www.pinkogoldisland.com and present on the website are registered trademarks of the respective owners and are used within pinkogoldisland.com, for the sole purpose of distinguishing, describing and advertising the products for sale on www.pinkogoldisland.com. Pinko Gold Island and all other registered trademark owners have the right to make exclusive use of the trademarks of their respective ownership.

9.2 You are not authorized, except with the consent of Pinko Gold Island and any other owner of registered trademarks published on the website, to use these trademarks to distinguish products or services even not related to those of pinkogoldisland.com or of the other owners of brand names.

9.3 Most of the trademarks present on the website and referring to products for sale on pinkogoldisland.com are famous brands known to the general public and to every user of www.pinkogoldisland.com. Any use of these trademarks not in compliance with the law and, as unauthorized, is prohibited and involves serious legal consequences. It is in no way permitted to use these trademarks and any other distinctive sign present on www. pinkogoldisland.com to take unfair advantage of the distinctive character or reputation of these brands or in such a way as to prejudice them and the owners.

10. Warning on the contents

10.1 Pinko Gold Island has taken every precaution to prevent the publication on the website of contents describing or representing scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users, can be considered harmful to civil convictions, human rights and human dignity, in all its forms and expressions. In any case, Pinko Gold Island does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by pinkogoldisland.com will be your exclusive and personal responsibility.

10.2 Pinko Gold Island has also taken every useful precaution in order to assure its users that the contents of www.pinkogoldisland.com are accurate and do not contain incorrect or outdated information, with respect to the date of their publication on the website and, as far as possible, even later. However Pinko Gold Island does not assume any responsibility towards users for the accuracy and completeness of the content published by Pinko Gold Island, on its website, without prejudice to its liability for fraud and gross negligence and except as otherwise provided by law.

Furthermore, Pinko Gold Island cannot guarantee its users that the website will operate continuously, without interruptions and without errors or malfunctions due to the Internet connection.

For any problem encountered while using our website, contact Customer Service. A Pinko Gold Island manager will be at your disposal to assist you and to help you restore the functionality of your access to the website, whenever possible.

Likewise, we advise you to contact your Internet service provider or to check that each Internet connection device and access to web content is properly activated, including your Internet browser.

Although Pinko Gold Island will try to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow pinkogoldisland.com to operate without suspensions, interruptions or discontinuities due to the need to operate website updates.

11. Applicable law, competent court and dispute resolution

11.1 These General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree 206/2005, on the Consumer Code in Chapter II "Consumer rights", with specific reference to the legislation on distance contracts and by Legislative Decree 70/2003 on certain aspects concerning electronic commerce.

11.2 These General Terms and Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the purchaser. Consequently the interpretation, the execution and the resolution of the General Conditions of Sale are subject exclusively to Italian law and any inherent and / or consequent disputes to the same must be resolved exclusively by the Italian jurisdictional authority. In the event of a dispute, the competent court is without exception assigned to the Court of residence (or domicile) of the Consumer pursuant to Article 66-bis of Legislative Decree 206/2005.

11.3 The European resident Consumer is also informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated on the network and / or deriving from them. (Pursuant to European Union Regulation No. 524/2013).

Consequently, if you are an established consumer in Europe, you can use this platform to resolve any dispute arising from the online contract entered into on www.pinkogoldisland.com.

The European ODR platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT